Refund & Return Policy

At LADY_B XCEPTIONAL FABRICS N MORE, customer satisfaction is very important to us. We are committed to ensuring that our customers receive quality products and a reliable shopping experience.

Please read our refund and return policy carefully before making a purchase.

Returns

Customers may request a return within 3 days after receiving an order if:

  • The wrong item was delivered

  • The item arrived damaged

  • The item received is significantly different from the order placed

Conditions for Returns

To qualify for a return or exchange:

  • The item must remain unused and in its original condition

  • The item must be returned with original packaging where applicable

  • Proof of purchase or order confirmation must be provided

  • Return requests must be made within the stated return period

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Used or damaged items caused by the customer

  • Customized or specially ordered products

  • Clearance or discounted items

  • Items returned outside the approved return period

Refund Process

Once a returned item has been received and inspected, eligible refunds will be processed within 5–10 business days through the original payment method where applicable.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to an error on our part or a damaged/wrong item was delivered.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Need Help?

If you have questions regarding returns, refunds, or exchanges, please contact our support team:

Email: support@ladybxfnm.com
Phone: +234 806 488 2917
WhatsApp: +234 806 488 2917

Thank you for shopping with LADY_B XCEPTIONAL FABRICS N MORE.